Role: Digital Learning and Performance Consultant
Specialities: Digital Transformation, Learning Strategy and Implementation, Organisational Change/Development, Social and Collaborative Learning/Social Learning Communities, Social Media, Data Analytics
Industry Expertise: Consumer, Education, Media, Retail, Technology
Experience: 20 years
Myles is an experienced senior leader in both learning services and digital business, having worked in around the internet for 20 years. He has a track record for strategy development and delivery in a variety of digital services, taking ideas from inception, through business case and into launch and operational management.
A deep understanding of digital business and product management is coupled with extensive practical knowledge of managing and leading learning teams across technology, content, product and design functions. This is evidenced in both strategic and practical advice on how to adopt user experience thinking, agile development and product development techniques for learning and development teams, bringing digital thinking to life for senior stakeholders and teams on the ground.
His experience combines more recent leadership roles in learning and learning technology with managerial roles across a variety of disciplines. This history includes roles as the Head of Digital for the BBC Academy, Managing Director of Ask.com Europe (AKA Ask Jeeves) and Head of Interactive Learning for BBC education services, across television, radio and online content and products.
User Experience Consulting (L&D Team)
Designed and delivered a series of activities and tools to support a learning and development leadership team in developing a strategy and method for applying user experience practice and principles to their learning content and technologies. This approach combined hands on workshops, data analytics and user focused research to define user needs and specify what the learning offer requires across the range of technologies and tools available. At the heart of the engagement was telling the user story in a learning context to bring all stakeholders together with a common view of priorities, principles and metrics and set the goals for the next chapter of content and technology development.
Learning Content and Commercial Strategy
Developed a strategic approach to identifying the most valuable learning content types for a major international MOOC provider. The project evolved from establishing an analytical method to the course portfolio, identify the most commercially valuable course categories, to establishing a new strategic workstream. This workstream is now at the heart of the business strategy, having created a new focus across all teams from business development, through course creation, product development and marketing having established a new commercial lense through which to look at learning content.