Mike Havard, Chairman at Ember Group
The introduction of AI, robotics and automation is likely to disrupt business processes and your operating model will need to evolve to address the changing consumer demands. The day is set to explore the innovations and latest thinking from leading brands and help you design an optimal operating model. Mike will kick-start the afternoon with his opening keynote and talk through some of the key items on the agenda to help you get the most out of the afternoon.
Is being totally digital possible or even desirable? What does the journey look like for a digital only business?
Chris McGrath | TCS, previously at M&S
Pushing self-service and automation for a legacy brand and ensuring it works for the customer first.
Carolyn Blunt – Managing Director | Ember Real Results
Digital Skills Needed in your Target Operating Model.
After the break the audience will have the opportunity to vote for two of the below topics to be presented.