In this issue of QuestionTime we hear the opinions and thoughts of Jayne Haines Head of Global Learning & Development (Talent, Leadership & OD Centre of Excellence) at GlaxoSmithKline

In your opinion what is the biggest anxiety within the world of learning and development at the moment?

The biggest anxiety in the world of L &D is ensuring we understanding the changing needs of the business including risk management and the increasing demands of the consumer learner. Learners have significant exposure to learning  every moment of every day from the item they searched for on google to the book they read on their kindle to the  real time conversation they had with a colleague on the other side of the world. How do the learning profession keep up and understand their role in this new environment – where do we need to provide access; where do we need to provide understanding; where do we need to provide content; where do we need to not be?

Who or what is informing your thinking around L&D?

Critically informing my thinking about L & D at the moment is the economic climate and the skills shortages that face the world at the moment, how do we buy and build the capabilities we need now and in the future.  How do ensure that we are adding and creating value across our entire supply change and to the many communities we belong, especially considering the economic shift from US/UK focus to EMAP&J and China

I read all the time (bitesize is for me!) and use the internet and sites such as flipboard, Stumbleupon to look for new ideas and links in my thinking. I have enjoyed the information from the CLO network and I have speaking to Mark Allen and Elliott Masie both of whom I would like to spend more time with next year.

What is the most exciting innovation on the horizon for learning?

The most exciting innovation in the learning environment is the consumer learner, more discerning, more consuming, more ambitious and yet time constrained and unaware of the unconscious continuous learning they undertake every day. Our role is going to create the consciousness for the learner. Then to get the learner to  be motivated to apply and deploy their skills and abilities  within the organisations and across societies which they belong. I love the connectivity of learning environments, ability to curate content from multiple sources AND making it relevant for the learner

What “game changers” would you like to see and why?

When I think of a game changer I worry about the lack of ambition on behalf of the learning function. I want to see the learning function being proud of the role it plays in the organisation and how it supports lifelong learning which goes beyond the organisational boundaries.  The game changer will be the function not getting distracted by the “holy grail” of level 5 impact but actually believing in itself, that it adds significant value to the bottom line of the organisation and to the economy. Our own failure will be the failure to imagine the impact we can have if we just believe in ourselves.

What do you think the world of L&D will look like by 2020?

The world of L & D will be a fully integrated function from school, through to University and into the workplace as the internet provides the opportunity to monitor and maintain lifetime CV’s on capability. The future will probably mean less formal learning as we start to appreciate more life experiences. Linking back to the consumer learner the leading edge functions will know exactly what their role is and will be hugely enabling of their organisation and its employees to access and consciously learn throughout the day and Learning agility will be an even more recognised and valued attribute

What advice would you give your 21 year old self?

I would say so much  –  we are none of us perfect, but we can all learn, so catch your learning moments and use them positively, go and travel (even more) don’t rush into the world of work, when there is so much more to see, learn and experience. Get up at 5am and squeeze the juice out of life.