Imparta Ltd

Imparta improves its clients’ business performance in the areas of sales, marketing and service, using highly practical and researched approaches, and an integrated solution that goes well beyond simple training interventions.  Imparta’s Capability Building® system combines assessment, training, coaching, application tools and impact measurement, using leading-edge technologies to create sustainable performance improvement.

Founded in 1997 by Richard Barkey, with a Harvard MBA and seven years’ experience at McKinsey & Co., Imparta is based in London but operates globally.  Clients include GE, Intel, Cisco, Telefonica O2, Lloyds Banking Group, Intelsat, Hewlett Packard, Intel, and the WPP Group.  Imparta’s Board includes senior professors from Cambridge University and London Business School.  The company runs its own internal Sales Academy and this has contributed to strong growth throughout the recession.

In early 2010, Imparta acquired The Procter Consultancy Ltd., which has provided training, support and consultancy in the Service Delivery world for the last 30 years.  Procter is a leader in the customer contact market, and has helped set up direct channel pioneers such as British Airways, Direct Line, Royal Bank of Scotland and Virgin Direct.  At the core of Procter’s proposition is the ability to differentiate a service or sales proposition on the strength of a company’s customer experience.





View Announcements
2018 Learning Awards
The Learning Awards 2018 Winners

The Learning Awards 2018 Winners The finalists for the 2018 Learning Awards, representing the highest achieving individuals and organisations in the field of learning and development, are shown below.

Read more
Leading Lights

Free eBook. Leading-edge thinking from the brightest minds in learning. Curated to save you time. We’ve scoured the web to bring you the latest and best blog articles from the most inspired thinker

Read more
Volvo offer for LPI Members

We have driven a great deal, so you can drive a great Volvo. Buying a new car is a significant investment, so it pays to get the best possible deal. The Learning and Performance Institute has teamed u

Read more